Zoho Mail and Workplace plans now include free ZeptoMail credits

Zoho announced on August 13, 2026 that ZeptoMail, its service for transactional email, is now built into Zoho Mail and Zoho Workplace. Paid organizations can opt in from the Zoho Mail Admin Console and get ZeptoMail credits included with their plan. Zoho updated the post on August 24, 2026.

What you get

Transactional email means messages your systems send one at a time, such as password resets, receipts and order updates. Credits are assigned automatically, based on your plan and number of paid users. One credit covers 10,000 emails.

Plan	Credit rule	Maximum credits	Maximum emails
Mail Lite	1 credit per 5 users	10	100,000
Workplace Standard	1 credit per 4 users	10	100,000
Mail Premium	1 credit per 2 users	15	150,000
Workplace Professional	1 credit per user	20	200,000

For Mail Flexi organizations, Zoho works out credits for each purchased plan tier and adds them together. The FAQ says the included credits last for the full one-year subscription, compared with six months for credits bought on ZeptoMail on its own, and they refresh when you renew. Organizations can buy more credits up to their plan’s maximum, but the post does not list a price. Existing ZeptoMail customers can link their current account to the Admin Console.

The limits

ZeptoMail is for transactional email only. Zoho’s post says it cannot be used to send bulk promotional email, so newsletters and marketing campaigns still need a separate tool.

Who benefits

A small business that runs a store, booking system or app on its own domain can now send its automated emails through the same vendor as its mailboxes, without a second bill for the first tens of thousands of messages. A 10-person team on Mail Lite would get 2 credits, or 20,000 emails, under the rule above.

What to do

If you pay for a separate transactional email service today, compare its monthly volume with your Zoho plan’s allowance, then opt in from the Zoho Mail Admin Console if the included credits cover it.